SHIPPING INFORMATION
Online orders placed with When We Were Young will be delivered by Dawn Wing Courier (www.dawnwing.co.za)
Even the smallest item from When We Were Young will be delivered to your door, so please provide us with a physical address that is normally occupied during office hours. Please note that Dawn Wing Couriers will only deliver to a physical address, and not a P.O. Box number/addresses. Dawn Wing Courier requires that each and every delivery be signed and endorsed, as proof of delivery.
View Dawn Wing Courier terms and conditions and tracking information: www.dawnwing.co.za
How much and how long does delivery take?
Normal (standard) delivery takes up to 5 working days. This shipping option is Free on orders over R500. If your order is less than R500, you will be charged R120 for shipping. In the unlikely event that delivery takes longer than 5 working days, you will be notified.
Please note: Delivery times go into effect the business day after the order is placed.
Where can I find information about my order?
If you would like to determine the status of your order, you can do so through one of the following channels:
- Track your order using your unique order number and email in the “track my order” feature on our website
- Email When We Were Young via info@whenwewereyoung.co.za
- Call our friendly online agent on +27 (72) 601 2576
RETURNS
If you wish to return something that you purchased online at www.whenwewereyoung.co.za because you are not content with what you’ve purchased, you can do so:
Send the selected item back to our online shop, together with your invoice, and you will be refunded with the appropriate amount. Please note that in this eventuality, the cost of couriering the product back to our online shop is covered by the purchaser. The address details are as follows:
When We Were Young
31 Meent St
Heatherpark
George
6529
Damaged or incorrect orders
If you wish to return something that you purchased online at www.whenwewereyoung.co.za because the item you received is either damaged, or not what you ordered, you can do so:
Email info@whenwewereyoung.co.za and request When We Were Young to collect the purchase in question. We will send Dawn Wing Couriers to collect the damaged/ incorrect product, at the company’s own cost, and resend you the faultless/ correct product in return.
Further questions
If you have any further questions or queries regarding our shipping or return’s policy, please email info@whenwewereyoung.co.za.