Standard shipping is Free on all orders over R500. Orders less than R500 will be charged a flat rate of R120 for shipping. All When We Were Young products purchased from www.whenwewereyoung.co.za will be shipped to the supplied delivery address within 5 working days of purchase. Please note that Dawn Wing Couriers will only deliver to a physical address, and not a P.O. Box number. Dawn Wing Couriers requires that each and every delivery be signed for, as proof of delivery. For a detailed description of When We Were Young’s shipping and delivery details, please view the section dedicated to this information.

For a detailed description of When We Were Young’s privacy policy, please view the section dedicated to this information. Please note that When We Were Young does not disclose any of your personal details to other companies or individuals. We do not keep a record of, or store, any part of your credit card details. When We Were Young does keep records of certain personally identifiable information, such as your name, contact details, shipping address and billing address. This information is necessary in processing your order. You are empowered to change this information by editing your “Personal Details“.

Any product may be returned for credit, exchange or refund within 30 Days from date of purchase provided that the merchandise is unused and is returned in its original box/wrapping together with a valid invoice.
For a detailed description of When We Were Young’s returns policy for online orders, please view the section dedicated to this information.

When We Were Young’s online shop allows credit card owners to purchase select When We Were Young products over the internet. Once payment has been confirmed, these products will be shipped to a delivery address stipulated by the purchaser.

When We Were Young currently only delivers within South Africa. If you need to ship something overseas, please contact us to discuss whether this is possible.

Please note that there is a standard delivery fee of R120.00 per order. On certain occasions When We Were Young  offers free delivery on all orders over a stipulated amount. These occasions are advertised through a variety of channels, including the When We Were Young’s website and Facebook.

If you have any questions or concerns regarding your orders, you may contact us in one of the following ways:

1. Send an email to info@whenwewereyoung.co.za

2. Call us on +27 (72)6012576

When We Were Young reserves the right to refuse orders, cancel any sale, and terminate accounts at the company’s discretion. Confirmation of Orders: Your offer is deemed to be accepted when you receive our order confirmation.

If a price as displayed contains an inadvertent and obvious error, the supplier is not bound by it after-
a) Correcting the error in the displayed price; and
b) Taking reasonable steps in the circumstances to inform consumers to whom the erroneous price may have been displayed of the error and the correct price.

All coupons issued are redeemable on full priced merchandise only. Coupons may not be used to purchase gift vouchers online. Only 2 coupon redemption’s allowed per unique physical address. Please contact info@whenwewereyoung.co.za should you require more information.

Content Errors – No order will be accepted if we identify a material error in the description of any of our goods or their prices on our website.

Registered customers are able to view their order history by logging on to their profile on the WWWY website. Click HERE to log on to the When We Were Young website. Once logged on, the customer can navigate through the different options in the left hand column. Forgot your password? Simply email info@whenwewereyoung.co.za for a temporary password. You can then manually change your password on your profile. If a customer places an order as a guest (i.e. without registering), the customer can track the status of their order by typing out the full order number in the “track my order” box that appears in the top left hand corner of the screen. This “track my order” box appears if you hold your mouse cursor over the words “track my order”. Registered customers are also able to use this function.